1. By phone

Before calling, have the relevant information at hand (your national register number, public security number, visa application number with the diplomatic post, etc.). This will allow us to answer you in the best possible way.


Weekdays opening hours:

Monday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Tuesday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Wednesday: 9:30 a.m. to 12 p.m.      
Thursday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Friday: 9:30 a.m. to 12 p.m.      

Please note that most departments of the Immigration Office are closed on public holidays and certain bridging days. Click here for more information.

2. By e-mail

In order to reduce the response time, please be as clear as possible. Please indicate clearly the subject of the e-mail. For questions relating to a file, please always indicate the national register number, public security number or visa application number (+ diplomatic post).

infodesk [at]



All correspondence directed to the Immigration Office can be sent to the following address:

Immigration Office
Boulevard Pacheco/Pachecolaan 44
1000 Brussels

Always mention the specific department and/or person of contact for which you correspondence is intended.






Boulevard Pacheco/Pachecolaan 44,
Bruxelles / Brussels
The Immigration Office reception desk cannot answer your questions about an application.  Nor can you go to the Immigration Office to request an appointment, submit an application, obtain a document or add information to your application.

You must submit your application for a residence permit to the municipal administration of your place of residence (if you live in Belgium) or to a Belgian diplomatic or consular post (if you live abroad). 

Applications for residence permits based on articles 9Bis or 9Ter of the law of 15 December 1980 are written procedures.

Applications for international protection must be submitted in person at the following address: Boulevard Pacheco 44, 1000 Brussels (Cube), at 8.30 am.

Applications for temporary protection must be submitted in person at the following address: Place Victor Horta 40, 1060 Brussels from 8.30 am to 1 pm.

Accessibility plan





Registration of applications for International ProtectionCube 

Boulevard Pacheco/Pachecolaan 44, 1000 Brussels
1000 Bruxelles

Every working day
Be present at 8.30am


Passage 44

Administrative processing (Only through an appointment)

After making an appointment the processing of the application for international protection shall continue (Interview, determination of the responsible Member State, administrative processing, …) at the address below:

Boulevard du Jardin Botanique/Kruidtuinlaan 44
Passage 44
1000 Brussels


Registration of applications for Temporary Protection

Victor Hortaplein 40 / Place Victor Horta, 40
1060 Brussels

Every working day from 8.30 AM until 1 PM


Contact Data Protection Officer

The Data Protection Officer is the Officer within the Immigration Office that you can contact for any question regarding the treatment of your personal data the exercise of the rights conferred on you by the General Data Protection Regulation (hereafter "GDPR"). This concerns more specifically the right of access, rectification, limitation, erasure, opposition and portability

E-mail : dpo.dvzoe [at]
Document available on the website of the Home Office : Formulier persoonsgegevens | IBZ - FOD Binnenlandse Zaken / Formulaire données personnelles | IBZ - SPF Intérieur

Press Contact


  • Dominique ERNOULD (FR): 02/488.80.30 - dominique.ernould [at]  
  • Paulien BLONDEEL (NL): 02/488.80.32 - paulien.blondeel [at]



For the lodging of a complaint against the services of the Immigration office you can go here.