1. By phone

Before calling, have the relevant information at hand (your national register number, public security number, visa application number with the diplomatic post, etc.). This will allow us to answer you in the best possible way.


Opening hours:

Monday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Tuesday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Wednesday: 9:30 a.m. to 12 p.m.      
Thursday: 9:30 a.m. to 12 p.m.  -  2 p.m. to 4 p.m.  
Friday: 9:30 a.m. to 12 p.m.      

2. By e-mail

In order to reduce the response time, please be as clear as possible. Please indicate clearly the subject of the e-mail. For questions relating to a file, please always indicate the national register number, public security number or visa application number (+ diplomatic post).

infodesk [at]



All correspondence directed to the Immigration Office can be sent to the following address:

Immigration Office
Boulevard Pacheco/Pachecolaan 44
1000 Brussels

Always mention the specific department and/or person of contact for which you correspondence is intended.






Boulevard Pacheco/Pachecolaan 44, 1000 Brussels
1000 Bruxelles




Cube  Cube


Registration of applications for International Protection 

Boulevard Pacheco/Pachecolaan 44, 1000 Brussels
1000 Bruxelles

Every working day
Be present at 8.30am


Passage 44

Administrative processing (Only through an appointment)

After making an appointment the processing of the application for international protection shall continue (Interview, determination of the responsible Member State, administrative processing, …) at the address below:

Boulevard du Jardin Botanique/Kruidtuinlaan 44
Passage 44
1000 Brussels


Registration of applications for Temporary Protection

Victor Hortaplein 40 / Place Victor Horta, 40
1060 Brussels

Every working day from 8.30 AM until 1 PM


Contact Data Protection Officer

The Data Protection Officer is the Officer within the Immigration Office that you can contact for any question regarding the treatment of your personal data the exercise of the rights conferred on you by the General Data Protection Regulation (hereafter "GDPR"). This concerns more specifically the right of access, rectification, limitation, erasure, opposition and portability

E-mail : dpo.dvzoe [at]
Document available on the website of the Home Office : Formulier persoonsgegevens | IBZ - FOD Binnenlandse Zaken / Formulaire données personnelles | IBZ - SPF Intérieur

Press Contact


  • Dominique ERNOULD (FR): 02/488.80.30 - dominique.ernould [at]  
  • Paulien BLONDEEL (NL): 02/488.80.32 - paulien.blondeel [at]



For the lodging of a complaint against the services of the Immigration office you can go here.